How to Deal With Difficult People

In every workplace, neighborhood, and social setting, there are folks who make life difficult. You know who they are. If you would like to improve your interactions with these people, keep the following in mind:

1. All people are different. If friction occurs, remember that everyone handles situations in different ways. Interfacing with someone whose communication style is the opposite of yours, or who seems to add unnecessary drama to situations, can be stressful. If you focus on the difficulty of the situation—rather than the difficulty of the person—you have greater opportunities to ease the tension. More response options are open to you.

2. Everyone’s needs must be met. This includes your own needs. Some people need direct, honest feedback during interactions while others need validation and support. Neither is right or wrong. If you prefer to avoid confrontation, for example, that blunt coworker might seem difficult. But perhaps he is just trying to meet his own need for straightforward dialogue.

The best way to start the process is to get your own needs met so you can be free of stress. Then you can focus on helping the other person get his/her needs met as well.

3. Focus on creative solutions. Once the needs of all parties are met, together you can engage in a creative process of identifying potential solutions.

Remember: Dealing with difficult people doesn’t have to be difficult. It’s all about your perspective.

Register Today for TEDxWilmingtonWomen 2017

I’m thrilled to be among the fascinating women speaking at TEDxWilmingtonWomen 2017. My presentation, “What My Job Taught Me About Finding a Romantic Relationship,” will cover the importance of understanding your interests, strengths, and needs—as well as tools to enhance your connection with your partner.

The roster of accomplished speakers includes:

Joan Ranquet, animal communicator, speaker, and author

Diana Simone, creator of the Amber Alert

Christy Whitman—CEO/Founder, Quantum Success Learning Academy & Quantum Success Coaching Academy and New York Times bestselling author

Please join me and the many amazing women presenting at TEDxWilmingtonWomen on November 2 at The Mill Auditorium in Wilmington, Delaware. Register for this exciting event!

A Personalized Coaching Program for Coaches

Several years ago, I attended an authors’ retreat at Jack Canfield’s house. I was lucky enough to meet Dr. Sharon Livingston, a psychologist, coach, and trainer with whom I now train professional coaches. We blended her focus group and coaching expertise (and deep skills learned from interviewing over 62,000 people) with my personalization tools, and a unique program for coaches was born. With our training, coaches learn how to rapidly gain valuable insight into their clients.

What distinguishes our program from others?

1. It’s personalized for each coach/client relationship. It is human nature to coach from the perspective of our own interests and strengths. But clients need coaching from the perspective of THEIR OWN interests and NEEDS. These needs, however, are often hidden from coaches—and from the coachees themselves. Our seminar uses Book of You™ and tools from Doc Sharon’s years of focus group work to unlock that information.

Our program helps coaches quickly determine the most effective approach for their coachees.

2. It helps coaches identify their niche. Whether a coach chooses to specialize in nutrition, personal finance education, exercise, or the like, refining a niche is essential for success. We use the Book of You™ to help narrow the focus. Then Doug Lipman, a storytelling expert, teaches coaches how to tell their story so they can immediately connect with their target audience.

3. It delivers valuable information on how to market and promote your new coaching practice.

If you are interested in becoming a professional coach, please join us for a four-day immersive training session. You will learn valuable coaching skills and earn a coaching certification from the Livingston Center for Professional Coaching. Plus, you will be eligible for six months of weekly, live supervision.

The next training is October 13-16 in Boston.  To register or learn more about upcoming programs, click here.